CUSTOMER CASE
Challenge: After the separation from Fremtind in 2019, SpareBank 1 Forsikring was left with a technically outdated claims processing system and needed its own IT solutions to support future business needs.
Solution: Together with Nobly, OnBase was adopted as the platform for claims processing with full integration to customer portals and automatic retrieval of documentation from NAV and the Tax Administration.
Result: Cases ready for processing the same day. Nearly 1,500 cases processed via the solution since January 2025. Automatic case closure, full digital customer experience and significant time savings.
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Challenge: Customer consents were given verbally over the phone and handled manually — without full traceability or documentation of what the customer had actually agreed to.
Solution: With Nobly Consent, consent became an integrated digital part of the sales process with a unified system for template management and consent archiving.
Result: Full traceability of consents, MitID verification, significantly improved data quality and a solution that evolves with the business needs.
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CUSTOMER CASE
Challenge: Storebrand needed a new partner to manage document handling with a focus on security, compliance and streamlining of workflows.
Solution: Nobly implemented OnBase as the central system with integration to Salesforce, a signing client and automated document handling of over 160 million documents.
Result: Faster processes, significant time savings and strengthened compliance. The partnership has been extended by five years.
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Challenge: Consents were handled manually and spread across multiple systems — hard to document and stay compliant in an industry with strict requirements from GDPR, the Danish Data Protection Act and the Danish Financial Supervisory Authority.
Solution: Together with Alka, Nobly developed Nobly Consent — a generic, industry-focused system that makes consent management an integrated, digital part of the customer journey, with centralised administration and integration with multiple systems.
Result: Strengthened compliance and data security and a more transparent customer experience — and a central foundation for Alka's future insurance business.
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CUSTOMER CASE
Challenge: Velliv had both physical and several scattered digital archives and needed to gather all documents in one place.
Solution: Nobly implemented the ECM system OnBase as a central digital archive — selected from among eight potential IT suppliers.
Result: More than 16 million documents centralised, no more printing and scanning, significant financial and environmental savings, and GDPR-secure document handling.
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